Pedros Newlands Call Centre Agent

Pedros Newlands East, KwaZulu-Natal

Contract

Posted 03 July 2024

Closing Date 02 August 2024

Job Details

Division

Head Office

Business Unit

Commercial

Minimum experience

Entry Level

Company primary industry

Restaurants

Job functional area

Customer Service

Job Description

A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores

Duties and Responsibilities:

Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations

Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store

Assist customers with modifying existing orders and making special requests and communicate changes with the storesUp selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

Must have a Matric

Must be computer literate and have good phone etiquette

Must have good written and verbal skills

Experience in inbound calls

Experience in a call centre environment or similar role

Apply online at https://pedroschicken.simplify.hr/vacancy/7klxy1